As part of any good operation it is vital to have a
professional support system in place. MACK AIR prides itself
on its reliable and efficient service we offer to our
From the early stages of the quoting system, to the final
stages of the flight schedule and invoicing, every department
plays a vital role in the overall quality service MACK AIR
The daily running of our flight schedule is not always an easy
task. Many flight routings depend largely on International
flights being on time and when these flights are delayed, the
schedule has to be re-arranged quickly and efficiently.
Good communication is vital for the MACK AIR operation to run
smoothly. Our Ground Operation team has direct communication with our
aircraft in the sky as well as with the various camps and
lodges in the region to ensure that the daily schedule
operates efficiently and safely.
Nelly, Sofie, Bosh and Kgaso (Reception and Logistics)
Controlling the busy switchboard is just the beginning of
their daily tasks. Meet and greet of clients, applying for
International Flight Clearances, advising all companies and
lodges of client movements, informing clients of the
relevant information and finding lost luggage from International
flights is just some of the jobs covered in these ladies busy
Gake, Grace and Neo (Reservations)
The quoting and booking system plays a vital role in the
workings of MACK AIR. Answering all queries and replying to
quotes of the many emails flooding through each day is just
part of a normal days work in a charter company. All information is
recorded and entered onto Booking Sheets
from where our Schedulers obtain all the vital information to
process the Flight Schedule.
Kefilwe, Lesedi, Wame, Max and Chombo (Scheduling)
Once a Booking Sheet is completed by Reservations, it is used
by the scheduling department to create a workable Flight
Schedule. Many different aspects have to be taken into
consideration when developing the Flight Schedule such as different airstrip qualities and
aircraft capabilities. The schedule is altered constantly due
to last minute changes and new booking requests keeping all the schedulers
on their toes.
Catherine and Boshana (Accounts)
Catherine and Amanda have the mammoth task of translating the schedule into
accurate monthly invoices. With thousands of movements in a
month this can be a challenging task.
MD and Ronals
All our pilot and aircraft hours have to be monitored. By law pilots may only fly 100 hours per month,
900 hours per annum and on no more than six consecutive days.
Our aircraft are subject to stringent maintenance regimes
scheduled for inspection every 50 and 100 hours, as well as
undergoing annual airworthiness inspections.
The final link in our
daily operations are our fantastic team of aircraft attendants who are there
to welcome you to Botswana, assist you with your luggage and to
escort you to your awaiting aircraft.